Pega acquires mining software company Everflow

Pegasystems, the software company that crushes business complexity, today announced at PegaWorld® iNspire the acquisition of Everflow, an innovative process mining software company based in Brazil. Everflow’s highly intuitive software will allow Pega customers to uncover and fix hidden process inefficiencies that often hamper organizational operations. Combined with Pega’s AI-powered decision-making and workflow automation capabilities, this acquisition will help Pega deliver the most comprehensive hyperautomation solution available to enterprises.

As business complexity continues to increase, process mining has become an essential tool to help organizations streamline bloated and inconsistent processes that slow down employee productivity and ultimately hurt the bottom line. But two major limitations hold back the full potential of process mining: first, most process mining tools are too difficult to use and only understood by technical consultants; second, process mining alone cannot solve process problems, it can only identify where those problems lie and suggest possible workarounds.

Everflow will provide Pega customers with an easy-to-use process mining solution that enables business people to analyze and optimize their customer and employee-related processes. It allows users to automatically model their actual processes based on organizational activity logs. Then the software analyzes where these processes break down in the field and suggests ways to improve the approach. For example, a retail banking manager can deploy Everflow to determine if customers abandon the bank’s mobile app when it takes too many clicks to complete a transaction, or an insurance manager can discover if bottlenecks back-office throttling in the application approval workflow is slowing their underwriters down.

But the true power of Everflow’s sleek solution will be fully harnessed when paired with Pega’s market-leading platform for AI-powered decision-making and workflow automation – where these processes already exist for many large global organizations. Once integrated, the solution will help Pega customers continuously monitor processes across the enterprise, identify process issues or deviations when they arise,

and even fix them on the fly. This will move the field of process mining beyond static modeling and deliver real-time process optimization, deploying true enterprise-wide hyperautomation to improve operations and customer experience. .

The new process mining capability is expected to be available to Pega customers on a limited basis in the fourth quarter of this year and with general availability early next year. It will be offered as an add-on feature to Pega Process AI™ – a Pega Platform™ feature set introduced last year that uses self-optimizing AI and decision management to help businesses improve their operations in real time. . The terms of the contract are not disclosed.