Cloud 9 Software Acquires Game-Changing Customer Experience Management Software Company

ATLANTE, August 9, 2022 /PRNewswire/ — About August 1, 2022, Cloud 9 Software, the leading provider of cloud-based practice management systems for orthodontists, pediatric dentists, and dental/orthodontic service organizations, has acquired ToothFairy LP, a revolutionary customer experience management software ( CXM) designed for the orthodontic industry. ToothFairy helps orthodontists optimize their sales pipeline and maximize returns by leveraging personal insights from potential patients and best practices from other industries.

ToothFairy is the culmination of years of research and application of high reliability organizational principles to orthodontic practice management. ToothFairy solves the five biggest problems facing orthodontists today: (1) losing patients to competition, (2) hiring and retaining talent, (3) winning new patients, (4) recalls from patients falling through the cracks and (5) leading and motivating teams.

Trude Henderson, founder of ToothFairy, has also joined Cloud 9 as director of practice growth strategy. Said Henderson, “We are thrilled to partner with Cloud 9, a company that shares our commitment to providing customers with the modern solutions they need to improve their competitive advantage, accelerate sales velocity and better serve patients, their thereby retaining existing customers for future generations and gaining new ones, sooner.”

Mike Ressel, CEO of Cloud 9 Software, expressed enthusiasm for the acquisition. “The acquisition of ToothFairy represents Cloud 9’s continued commitment to being the strategic platform of choice for practice growth and optimization. Enabling more startups and retaining talented staff has never been more critical. to the success of our customers. We are excited to extend the game of ToothFairy – changing capabilities for our valued customers.”

Cloud 9 customers will be able to add the new service to take advantage of groundbreaking CXM tools that enable practices to shorten the learning curve for new fulfillment coordinators, increase sales velocity, remove pipeline hurdles and… avoid lost sales opportunities. Proprietary algorithm focuses on consumers’ buying motivations, differentiates “hot” leads from cold leads, and helps staff overcome objections with real-time coaching, scripts, and call buttons. ‘stock. Current ToothFairy users have called the Recall Fall Protection™ system “the toughest and easiest to use in the industry.”

About Cloud 9 Software

Cloud 9 software is a browser-based practice management platform for orthodontics, pediatric dentistry, orthodontic service organizations, and dental service organizations. Based at Roswell, Georgia, Cloud 9 currently serves over 2,000 locations with millions of patients combined. Find out more about www.cloud9.software.

SOURCE Cloud 9 Software